Shipping policy

Twalebel Shipping Policy

Last Updated: 31/12/23

1. General Information

Welcome to Twalebel! We are delighted to serve customers not only in Norway but also across Europe and the United States. Our commitment is to provide you with quality products and a seamless shopping experience. This Shipping Policy outlines the details of our shipping process to ensure clarity and transparency for our valued customers.

2. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional events, processing times may vary, and customers will be duly informed of any delays.

3. Shipping Rates and Delivery Times

We offer competitive shipping rates for both domestic and international orders. Shipping costs and delivery times are calculated at checkout based on the destination and the selected shipping method. Twalebel primarily uses reputable carriers to ensure reliable and timely delivery.

Estimated Delivery Times:

- Norway: 2-5 business days
- European Countries: 5-10 business days
- United States: 7-14 business days

Please note that these are estimated delivery times, and actual delivery may vary based on factors such as customs processing and local postal services.

4. International Shipping

Twalebel is proud to offer international shipping to European countries and the United States. International customers are responsible for any customs duties, taxes, or fees incurred during the import process. Customs regulations vary by country, so please check with your local customs office for more information.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package through our website or the carrier's tracking system.

6. Shipping Restrictions

Certain products may be subject to specific shipping restrictions due to legal or logistical reasons. Twalebel reserves the right to refuse shipping of such items to certain locations. Customers will be notified during the checkout process if any restrictions apply to their order.

7. Lost or Damaged Items

In the rare event that your order is lost or arrives damaged, please contact our customer support team at [support@twalebel.com] within 10 days of receiving your order. We will work diligently to resolve the issue and ensure your satisfaction.

8. Contact Information

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team at [support@twalebel.com].

Thank you for choosing Twalebel – your trust is greatly appreciated!

Twalebel Team